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FAQ's

Proven and effective treatment for substance abuse is centered on unique recovery plan that is customized to the specific needs of each individual. Entering any rehab center voluntarily already begins the voyage to healing and better quality of life. As many people are not familiar with the process, the list of Frequently Asked Questions (FAQ’s) below was created to help our prospective patients on their road to recovery.

1. How to Determine Which Rehabilitation Program Will Be Best for Me

For many addicts, this is perhaps the most important step of all. The right choice greatly depends on their personality and level of comfort when sharing the same space with others. Large facilities offer more in terms of medical staffing, activities and accommodations. They are often located in urban settings close to nearby hospitals and therapeutic centers. These are perfect for people with severely compromised medical history, psychological discrepancies and those who may need to begin their treatment with more aggressive methods of detox sometimes resulting in emergency care.

Smaller rehabilitation centers offer more intimate settings closely resembling family environment and provide more personal approach combined with relaxation techniques and companionship within a small group of residents and on-site staff. The doctor-patient ratio is significantly reduced allowing the care providers to concentrate on one person at a time.

2. What is the Admission Process

The treatment is focused on healing body, mind and spirit. The entire process is monitored and supervised by skilled professionals who truly understand that drugs and alcohol do not discriminate, and they can affect anybody. When we begin the admission process, our mission, types of therapy and methods of recovery are fully explained to each potential participant.

We start by fully evaluating the patient’s previous and present health status, emotional state, medical history and any other existing conditions including family involvement and willingness to participate. The patient’s financial obligations are discussed and tailored according to the available funds. A personal coach is also assigned to guide the individual through the treatment.

3. Can I Afford the Treatment

Unfortunately, those who need help the most are those who often do not have any monetary resources. We review each patient’s situation in detail, and in some cases, we are able to offer the rehabilitation therapy at a discount by using our scholarship programs. The funds are typically limited and are implemented only for those in critical situations.

In general, the insurance companies cover the cost of treatment as it is medically necessary to heal the addiction and prevent relapses in the future. Psychological evaluations are always included within the treatment plan and accepted by the insurer. The Affordable Care Act is now allowing many more patients to enter the rehab centers and regain their lives back without the financial burden. All insurance paperwork is handled by our billing coordinators.

4. What is the Length of Treatment

Most commonly, we implement 30-90 days rehabilitation programs consisting of detox, relaxation regimen, proper nutrition and many other aspects. Once the patient is discharged from the facility, the post-rehab sessions are scheduled to help with re-integration into the society. We strongly recommend family’s support to avoid relapsing into the same cycle of substance abuse and ensure long-term sobriety.

Patients who live within the area are encouraged to attend the post-rehab sessions at our center and continue their recovery with Intensive Outpatient Program. Those who live out of state are provided with information on how to continue the treatment within a reasonable distance of their residence at the local facilities. In many cases, we are able to make arrangements before the individual is discharged from our location.

5. What to Bring if Admitted

Only selected items can be brought at the time of admission. We make every effort to make patients feel comfortable, but some restrictions apply.

The items that are allowed:

• Personal clothing
• Personal pillows and blankets
• Toiletries that are not alcohol based
• Calling cards for phone calls
• Books, crossword puzzles, favorite magazines (with our approval)
• Coins for vending machines, laundry or pay phones
• List of medications
• Insurance information

The items not allowed are:

• Alcohol or drugs
• Razors
• Metal nail files
• Colognes, aftershaves or perfumes
• Aerosol products of any kind
• Weapons including pocket knives
• Electronics (cameras, laptops, cell phones, etc.)
• Loose tobacco products
• Gambling materials

6. Will I be Able to Contact My Family and Friends

Although we highly promote the loved ones to participate in the process, the initial stages of treatment require no contact with the outside influences of any kind. The patient is instructed to concentrate on individual goals and needs and has to pass the stringent regimen of detox. Limited contact is allowed in unusual circumstances, and it may be increased as the addict exhibits signs of positive progress. The use of the phone must be approved by the personal coach. The Internet access is controlled and not allowed without full supervision. Gradually, group and family sessions are added to the treatment plan.

7. What is Nutritional Counseling

Some people develop eating disorders while struggling with their other addictions. While we try to heal the body, a nutritional program is developed with the specific needs of each patient in mind. Our clients are educated on diet options and development of nutritional eating habits while in recovery and post treatment. All meals at the center are planned according to individual needs of our clients and prepared by culinary experts guided by a well-trained dietitian on staff. Our efforts are focused on formulating most effective plan for health and wellbeing of our patients.

8. What is Alumni Network

While being treated in our facilities, many patients form close bonds with our staff and each other. It is a powerful experience that often leads to lifetime friendships. The support circle is enlarged by attending regular events and activities and participating in each other’s lives, both physically and spiritually. With peer encouragement, our clients maximize their chances of remaining sober and leading productive lives.

9. Are There any Educational Groups I Can Benefit From

During the rehabilitation process, many people experience feelings of anxiety and inadequacy. They become determine to better themselves and are eager to learn as much as possible about all available venues of sustaining their sobriety, future relationships and employment. For those reasons, we offer counseling and educational sessions on a variety of topics including the following:

• Anger and resentment management
• Impulse control
• Communication skills
• Grief and loss
• Trust issues
• Relationships and co-dependency
• Life skills

10. Why is Family’s Involvement Necessary

Some of our clients prefer not to involve their families in the process as they try to recover from their addictions. The feelings of guilt and despair often cause a drift between the family members, and the addicts prefer to face the treatment alone. However, our family-focused programs reconnect people with their families and build a foundation the entire family structure can benefit from.

We pay special attention to creating awareness and understanding on how to support each other and initiate mutual trust magnified over time. Re-building faith and reliability in one another is a lengthy process, but it can be achieved with a strong network of helping individuals within the family, friends and professional circles.

11. What Helps to Stay in Treatment

Several factors determine if the patient will remain in treatment; most importantly, their willingness and the program itself. Individual factors associated with retention include continuous motivation coupled with the degree of family’s involvement throughout the entire course of treatment. Other elements that may affect the outcome are the pressure from the child protective services, criminal justice system or the employer.

Our clinicians develop the treatment plan in cooperation with the patient by assessing their current situation and offering solutions to remove or adjust these pressure points as much as possible for the duration of the treatment. We make every effort to ensure that the therapy expectations are fully understood by the patient and those involved in the process. We then monitor the progress by establishing positive and therapeutic relationships with the patient and those around him.

12. Can I Leave the Program at Any Time

Substance abuse rehabilitation treatments are voluntary, but leaving early may lead to some serious consequences, especially if the therapy is mandated by the probation or parole. Other circumstances may also apply such as patient’s lack of willingness to continue due to personal issues. We always attempt to find out the reason behind the action and persuade the client to complete the therapy. In rare cases, when the individual decides to abandon the treatment, we will ask them to sign the release forms stating that the client leaves against medical advice provided by our physicians.

13. Who is Allowed to Inquire About My Treatment

Due to federal and state regulations imposed by HIPPA (Health Insurance Portability and Accountability), only clinical staff has an access to the patient’s file. The patient has an option of signing the release documents appointing other individuals to view their information such as close family members, attorneys or chosen friends.


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